Support of VMmanager 5 Cloud includes three stages:

  • GA (General availability) — main support stage;
  • LTS (Long-term support) — limited support stage;
  • EOL (End-of-life) — support withdrawal stage.

The duration of each step is determined by VMmanager 5 Cloud life cycle stages.

Stage

Software updates

Technical support

DocumentationStart

GA

  • Expansion of functionality
  • Fixing errors and vulnerabilities
Provided in fullProvided in full

Q2 2013

LTS
  • Modifications related to changes in legislation
  • Fixing critical errors and vulnerabilities, except those related to the use of unsupported versions of operating systems (OS). Read more about the supported OS in Hardware requirements.
  • Expansion of functionality is not provided
Consulting support is provided for the product, which is not incident-related and does not require technical actionsProvided in fullQ2 2020
EOLNot providedNot providedProvided in full01/02/2023



Note

From 01/06/2023 technical support will only be provided as part of the migration from the fifth to the sixth version of the product