To protect against spam messages in BILLmanager tickets, set a limit on the number of messages per hour. A message will be considered as a new support message as well as a message in already created tickets.

Note:

You can set the limit starting from BILLmanager version 5.256.

There are two ways to set limits:

  • in provider settings — limits for all users;
  • in user settings — limits will only apply to a particular user.

Note:

The set limits can be removed at any time.

Limit for all users

To set the limit for all users, go to Provider → Providers → select the provider → Edit → Support incidents block. Enter the required number of messages in the Message limit field. For an unlimited number of messages, leave this field blank.

Limit on the number of messages for all users

Limit for a particular user

To set the limit for a particular user, go to Clients → Users → select the user → Edit → Support incidents configuration block. Enter the required number of messages in the Message limit field. For an unlimited number of messages, leave this field blank.

Limit on the number of messages for a particular user