To protect against spam messages in BILLmanager tickets, set a limit on the number of messages per hour. A message will be considered as a new support message as well as a message in already created tickets.
You can set the limit starting from BILLmanager version 5.256.
There are two ways to set limits:
- in provider settings — limits for all users;
- in user settings — limits will only apply to a particular user.
The set limits can be removed at any time.
Limit for all users
To set the limit for all users, go to Provider → Providers → select the provider → Edit → Support incidents block. Enter the required number of messages in the Message limit field. For an unlimited number of messages, leave this field blank.
Limit for a particular user
To set the limit for a particular user, go to Clients → Users → select the user → Edit → Support incidents configuration block. Enter the required number of messages in the Message limit field. For an unlimited number of messages, leave this field blank.