Payments are not credited

Problem

No payments are credited by one of the connected payment modules or the payment status does not change.

Solution

1. Check the correctness of module configuration in the payment modules configuration documentation.
2. If the module is configured correctly, check the payment module’s log. The name of the log file for each payment module is specified in the corresponding article on payment module configuration.
3. If the current logging level is not sufficient to determine the error, increase the logging level to 9 for the payment module and for the rpc module in /usr/local/mgr5/etc/debug.conf. Try to make a test payment. The log will display more information.
4. Check the payment system's responses to BILLmanager queries (rpc module).

Note:

This article provides possible actions to detect the problem. Each payment system has a different response format and possible errors may vary significantly.