BILLmanager Documentation

Automatic troubleshooting

The control panel finds and automatically fixes many common problems, and tracks their current statuses. Navigate to System status → Notifications

Click on Log to view the detailed information. 

Click on Parameters to view the additional information about a certain error. 

Click on Resolve to make the system try to resolve the issue automatically. The button is available only if the automatic solution is supported.  


Notification settings


Click on Settings to enable the notifications:


  • Keep old notifications (days) - information about notifications that did not occur during a selected period will be deleted automatically;
  • Keep resolved issues (days) - information about issues that were resolved this number of days ago, will be deleted automatically;
  • Show user notifications - select the checkbox to display users' notifications;
  • Send Email notifications - select the checkbox to send error notifications to the selected mailbox;
  • SMTP-server - enter the SMTP server for sending notifications;
  • SMTP-server port - enter an SMTP port for sending notifications;
  • Email for notifications;
  • Sent from;
  • Notification message language.

Issues registered in BILLmanager


  • Failed to collect statistics from a handler;
  • A handler did not collect statistics starting from a certain date;
  • A currency rate was not updated since a certain date;
  • An error occurred when billing a service;
  • An error occurred while activating a service on the processing module (the module was changed into another one);
  • An error occurred while sending a request to the processing module;
  • Cannot check a license for the integration module when executing the operation;
  • An error occurred while sending a request to the name server;
  • An error occurred while sending a request to IPmanager;
  • An IP address is registered in a processing module, but it is missing in the billing system;
  • An IP address is registered in the billing system, but it is missing in a processing module;
  • The user in the control panel configured for integration with IPmanager does not match the user in BILLmanager ;
  • In IPmanager the IP address is assigned to a certain user, but this IP is not present in BILLmanager. The is being pinged.;
  • The primary IP address of a service does not match the license IP address;
  • An error occurred when changing the tariff. Your old tariff plan has been activated;
  • An error occurred when switching the OS template add-on for a service;
  • The  service "Pending", but there is no ongoing task/operation;
  • Trial services are no longer available for a tariff plan;
  • An error occurred when trying to upload a module.

Issues registered in COREmanager


The control panel is based on COREmanager that's why it can register the following issues:

  • Errors occurred while making a backup copy based on the backup plan;
  • Non-critical errors occurred while making a backup copy based on the backup plan;
  • Backup completed successfully;
  • Errors occurred while restoring the backup copy;
  • Non-critical errors occurred while restoring the backup copy;
  • Backup restore has been completed successfully;
  • The backup and recovery functions modified the behavior, that's why we have deleted the information about previous backups;
  • The user has requested data export in CSV;
  • The user has requested deletion of personal data;
  • The user has requested obliteration/limitation of usage of personal data;
  • Error executing a command via cron;
  • Error managing the secondary DNS server;
    • failed to delete the domain;
    • failed to update the domain information;
    • failed to create a domain;
    • domain has invalid serial. Perhaps, your DNS server processes domain update queries too slow;
  • The plug-in failed or returned invalid XML ;
  • Authentication token has not been added;
  • An error occurred while unassigning the IP address;
  • Error allocating IP address. Reason;
    • No available IP addresses in IPmanager;
    • An error occurred in IPmanager while allocating the IP address;
      • IPmanager returned an empty address;
      • the IP address does not correspond to the selected version of IP addresses;
      • you have insufficient permissions for allocating the selected IP address or it is already assigned;
      • no available IP addresses of the specified type in the subnet;
  • The operation was terminated. The cause of the error:
    • executable file not found;
    • script of the service not found;
    • Failed to locate the configuration file;
    • Failed to create the user database for;
    • failed to locate a path to the database directory;
    • failed to locate a path to the file;
    • the application not found;
    • an error occurred while creating the MySQL user;
    • operating system not supported;
    • software not supported;
    • software not available;
    • application name is not specified in the installer parameters;
    • failed to complete the operation;
    • failed to locate the path to domain zone directory;
    • failed to change the owner;
    • failed to change access privileges;
    • Failed to get information about the file/directory;
    • failed to locate the socket file;
    • Failed to start the MySQL server with the --skip-grant-tables parameter;
    • failed to change the MySQL administrator password;
    • Failed to start the service;
    • Failed to connect to the server;
    • the object is missing in the storage;
    • configuration file has an invalid format ;
    • an error occurred when registering the application;
    • an error occurred when updating the application;
    • an error occurred when deleting the application;
    • no information about the current version of the application;
    • fstab has an invalid format;
    • Failed to define the mount point for the directory ;
    • an error occurred when writing the parameter;
    • failed to start (restart) the application;
    • Path to is not specified in the configuration file;
    • failed to define name or group of web-server's internal users;
    • the control panel requires software product;
    • the software product cannot be deleted as it will delete depended packages;
  • A fatal error occurred in the module while installing the software. The installation process is not completed;
  • A fatal error occurred in the module while configuring the software. The installation process is not completed;
  • A fatal error occurred in the module while completing configuration. For more information consult the installer log;
  • A fatal error occurred in the module when deleting the software. The process is not completed;
  • Executable file is missing;
  • Install the cron package to be able to use the scheduler;
  • A critical error occurred during OS template synchronization;
  • An error occurred when signing the DNSSEC domain. Recent changes were canceled. For more details see zonesigner;
  • An error occurred when re-signing the DNSSEC domain. Recent changes were canceled. For more details see zonesigner.