Refunds

Refund

A refund means performing a negative transaction. This operation allows correcting the balance of account. 

To make a refund, navigate to Clients → Clients → select a client → Account → select an account → Refund. The procedure involves two steps:

Step 1 — Payment method:

Payment method — select a payment method for the refund. The system will remove the refunded amount from the account balance.

Only a few payment systems support automatic refund: 

• • Adyen;
  • Alipay;
  • LiqPay;
  • PayBox;
  • PayPal Checkout;
  • Portmone;
  • QIWI;
  • SimplePay;
  • Skrill;
  • Stripe.

You can also use configurable payments. The refund must be performed by the service provider. Only the account balance in BILLmanager will be modified automatically. 

Step 2 — Refund confirmation:

Refund rules — this rule defines the amount of refund commission.

Payment — select a payment to be refunded. You can choose among all the credited and unused advance payments.

Amount — amount to be refunded. 

Refund rules

The service provider can charge a fee (commission) when making a refund. He can set the fee amount in Settings → Refund rules → Add → Refund rules.

Name — the name of the refund rule.

Fee — fixed amount specified in the set currency. Leaving the field blank won't withdraw the refund fee. 

% from refund — the refund fee in percent. Leaving the field blank won't withdraw the percentage fee. 

Calculate amount of refund — fee calculation rule. It will be applied if the Fee amount and % from refund are specified. Possible values::

• • "% + amount" — the system will first calculate the refund fee and add it to the fixed amount.  

Example: the provider sets the refund rule to "10 + 10". The refund amount is 200 euro. The fee is 10% from the refund amount + 10 euro (the fixed amount). In the Calculate amount of refund he selected "% + amount". 

Therefore, the fee amount will be 30 euro: 20 euro — 10% from 200 and 10 euro is the fixed fee. 

• • "amount + %" —  the system will first calculate the fixed amount and add it to the percent from the remaining amount.  

Example: the provider sets the refund rule to "10 + 10". The refund amount is 200 euro. The fee is 10% from the refund amount + 10 euro (the fixed amount). In the Calculate amount of refund he selected  "amount+ %". 

Therefore, the fee amount will be 29 euro: 10 euro is the fixed fee and 19 euro is 10% from 190. 

Expense name — the name of the expense that will be generated.