Function: task

Result: the list of elements

Tasks

Access level: admin

  • id — Id
  • type — Task type
  • department — Department
  • item — Product/service
  • itemstatus — Service status
  • itemtype — Product type
  • pricelist — Tariff plan
  • client — Client
  • performer — Performer
  • runningoperation — Operation
  • opendate — Creation date
  • status — Task status

To set the filter and display the resulting values, use the task function with the filter=on parameter.

Display the obtained filter values

/usr/local/mgr5/sbin/mgrctl -m billmgr task filter=on authinfo=<auth_id> itemtype=10 pricelist=13 status=0 type=postopen itemstatus=5 out=xml
CODE

Set a filter by the selected client

Function: task.setfilter

Set a filter by the selected client

Access level: admin

Drill down to the User panel

Function: task.su

Drill down to the User panel

Access level: admin

Send a ticket to client

Function: ticket.write.task

Send a ticket to client

Access level: admin

Delete

Function: task.delete

Delete

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of task function.

Result: successful operation or error message

Set filter

Function: task.filter

Opens the filter settings in the platform interface

Restart current operation associated with the task

Function: task.start

Restart current operation associated with the task

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of task function.

Result: successful operation or error message

Task

Function: task.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of task function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok=ok — operation confirmation
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok=ok — operation confirmation
    • elid — unique identifier (id element of task function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • department — Department. Department responsible for this task
  • specification — Task description. Detailed description of the task and required actions
  • closeaction — Close task actions. Description of actions that will be carried out during closing the task
  • item_info — Service description. Information about the service and its parameters
  • error_info — Error description. Information about errors that occurred when trying to automatically perform the task
  • message — Your comment. Any information added by administrator
  • itemnote — Item hint. Item hint is only visible to provider's staff

In order to close a task, the responsible employee must take over the task.

/usr/local/mgr5/sbin/mgrctl -m billmgr task.edit clicked_button=take elid=<task_id> sok=ok su=admin
CODE

admin — staff login

Close the task with the required parameters, for example with IP = 1.1.1.1.1:

/usr/local/mgr5/sbin/mgrctl -m billmgr task.edit clicked_button=close elid=<task_id> sok=ok su=admin p_ip=1.1.1.1
CODE