Function: ticket

Result: the list of elements

Support tickets

Access level: admin

  • id — Id
  • ticket — Ticket
  • name — Subject
  • client — Client
  • delay — Delay
  • date_start — Date submitted
  • deadline — Remaining time
  • responsible — Responsible
  • project — Provider
  • queue — Queue
  • location — Location
  • props — Properties

Unblock this ticket

Function: ticket.unblock

Unblock this ticket

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket function.

Result: successful operation or error message

Name

Function: ticket.message

Result: the list of elements

List of ticket messages

Access level: admin

  • id — Id
  • message — Message
  • date_post — Expense date
  • message_user — User

Edit the selected message

Function: ticket.message.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • plid — parent list unique identifier (id element of ticket function).
    • elid — unique identifier (id element of ticket.message function)
  • Result: object parameters list

Create an object:

Parameters:

  • sok — the parameter must not be empty, generally "ok".
    • plid — parent list unique identifier (id element of ticket function).
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • plid — parent list unique identifier (id element of ticket function).
    • elid — unique identifier (id element of ticket.message function)
    • additional query parameters ...
  • Result: successfull operation or error message

The list object's parameters or additional query parameters (see above):

  • message — Message. Message body

Split this ticket into two tickets starting from the selected message

Function: ticket.split

Split this ticket into two tickets starting from the selected message

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket.message function.

Result: successful operation or error message

Hide the message from the client

Function: ticket.message.delete

Hide the message from the client

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket.message function.

Result: successful operation or error message

Set filter.

ticket.filter

Add this ticket to Favorites and keep track of its history

Function: ticket.favorite

Add this ticket to Favorites and keep track of its history

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket function.

Result: successful operation or error message

Drill down to User panel

Function: ticket.su

Drill down to User panel

Access level: admin

Ticket

Function: ticket.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of ticket function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of ticket function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • name — Subject. The ticket subject contains a brief description of the support ticket
  • ticket_item — Service. Select a service related to your question
  • ticket_project_select — Provider. Select a provider associated with the ticket
  • client_department — Department. Select the provider's department to assign the ticket
  • item — Service. Select a service related to your question
  • client_priority — Priority. Ticket priority
  • priority — Priority. Ticket priority
  • message — .
  • show_optional — . (Optional parameter. To enable the option click "on".) Show additional configuration options for this ticket
  • note_message — .
  • ticket_expense — Support fee . Amount that will be charged from the client's account
  • high_priority — . (Optional parameter. To enable the option click "on".) Place the ticket to the to of the queue
  • low_priority — . (Optional parameter. To enable the option click "on".) Raised priority will be reset for this ticket
  • incident_count — Support incidents . Number of incidents deducted from the client's account for this ticket. Enlarging this number will deduct additional incidents, decreasing the number will return incidents to the client's account
  • show_abuse — . (Optional parameter. To enable the option click "on".) Show abuse registration parameters
  • score — Number of scores . Number of abuse scores
  • action — Function.
  • deadline_date — .
  • deadline_time — .
  • score_note — Comment. Enter additional information

Close ticket (delete from the queue)

Function: ticket.delete

Close ticket (delete from the queue)

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket function.

Result: successful operation or error message

Set a filter by the selected client

Function: ticket.setfilter

Set a filter by the selected client

Access level: admin