Function: clientticket

Result: the list of elements

Support tickets

Access level: user

  • id — Id
  • name — Subject
  • last_message — Last updated
  • wait_time — Delay
  • create_user — Author
  • tstatus — Status

Set filter.

clientticket.filter

Buy support incidents to contact technical support

Function: incident

Buy support incidents to contact technical support

Access level: user

Support ticket

Function: clientticket.edit

Access level: user

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of clientticket function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of clientticket function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • name — Subject. The ticket subject contains a brief description of the support ticket
  • ticket_item — Service. Select a service related to your question
  • ticket_project_select — Provider. Select a provider associated with the ticket
  • client_department — Department. Select the provider's department to assign the ticket
  • item — Service. Select a service related to your question
  • client_priority — Priority. Ticket priority
  • priority — Priority. Ticket priority
  • message — Text. Enter the text of the message you want to send
  • show_optional — . (Optional parameter. To enable the option click "on".) Show additional configuration options for this ticket
  • note_message — .
  • ticket_expense — Support fee . Amount that will be charged from the client's account
  • high_priority — . (Optional parameter. To enable the option click "on".) Place the ticket to the to of the queue
  • low_priority — . (Optional parameter. To enable the option click "on".) Raised priority will be reset for this ticket
  • incident_count — .
  • show_abuse — . (Optional parameter. To enable the option click "on".) Show abuse registration parameters
  • score — Number of scores . Number of abuse scores
  • action — Function.
  • deadline_date — .
  • deadline_time — .
  • score_note — Comment. Enter additional information

Move to archive

Function: clientticket.archive

Move to archive

Access level: user

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of clientticket function.

Result: successful operation or error message