Function: ticket_schedule

Result: the list of elements

Schedule

Access level: admin

  • id — Id
  • locale_name — Name
  • project — Provider
  • schedule — Schedule
  • attitude — Client characteristics
  • priority — Ticket priority
  • user_department — Department
  • account_group — Client group

Delete

Function: ticket_schedule.delete

Delete

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_schedule function.

Result: successful operation or error message

Set filter.

ticket_schedule.filter

Schedule settings

Function: ticket_schedule.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of ticket_schedule function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of ticket_schedule function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • type — Rule. Schedule rules. You cannot change them after creation
  • comparison — Comparison. Comparison conditions
  • value — Value. Parameter value
  • amount — Amount. Amount
  • project — Provider. Select a provider this schedule is associated with. You cannot change it after creation
  • pricelist — Tariff plan. Service tariff plan
  • pricelist_addon — Add-on. Tariff plan add-ons
  • enumerationitem — Parameter value. Ordered value for the enumeration
  • account_client — Client. The schedule will be applied to the selected client
  • account_group — Client group. A group of clients for which you are creating the schedule
  • attitude — Client characteristics. Characteristics of the client who submitted the trouble ticket
  • priority — Ticket priority. Enter the ticket priority
  • user_department — Department. Department that this ticket is assigned to
  • time_schedule — Response time. Ticket response time
  • highpriority — . (Optional parameter. To enable the option click "on".) Put this ticket at the beginning of the queue