Function: ticket_favorite

Result: the list of elements

Favorite Tickets

Access level: admin

  • id — Id
  • name — Name
  • client -
  • last_message — Last reply
  • responsible — Responsible
  • project_name — Provider
  • tstatus — Status
  • props -

Remove from the list of Favorite Tickets

Function: ticket_favorite.delete

Remove from the list of Favorite Tickets

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of ticket_favorite function.

Result: successful operation or error message

Set filter.

ticket_favorite.filter

Ticket

Function: ticket_favorite.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of ticket_favorite function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of ticket_favorite function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • name — Name. Enter a name for this payment method
  • ticket_item — .
  • ticket_project_select — .
  • client_department — .
  • item — .
  • client_priority — .
  • priority — .
  • message — .
  • show_optional — . (Optional parameter. To enable the option click "on".)
  • note_message — .
  • ticket_expense — .
  • high_priority — . (Optional parameter. To enable the option click "on".)
  • low_priority — . (Optional parameter. To enable the option click "on".)
  • incident_count — .
  • show_abuse — . (Optional parameter. To enable the option click "on".)
  • score — .
  • action — Action. Select the action that should be taken, if the client fails to resolve the issue
  • deadline_date — Date when the issue should be resolved. Abuse issue should be resolved by this date
  • deadline_time — Time. Abuse issue should be resolved by this time
  • score_note — .

Drill down to User panel

Function: ticket_favorite.su

Drill down to User panel

Access level: admin

Set a filter by the selected client

Function: ticket_favorite.setfilter

Set a filter by the selected client

Access level: admin