Function: department

Result: the list of elements

Departments

Access level: admin

  • id — Id
  • locale_name — Name
  • orderpriority — Sort
  • status — Status

Staff member

Function: department.employee

Result: the list of elements

Staff members

Access level: admin

  • id — Id
  • employee — Staff member
  • realname — Full name
  • status — Status

Unassign this staff member from the department

Function: department.employee.suspend

Unassign this staff member from the department

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of department.employee function.

Result: successful operation or error message

Assign this member into the selected department

Function: department.employee.resume

Assign this member into the selected department

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of department.employee function.

Result: successful operation or error message

Create a task

Function: task.simple.create

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of department function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of department function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • specification — Description. Describe this task

Name

Function: department.rights

Result: the list of elements

Rights

Access level: admin

  • access — Access
  • caption — Name
  • access — Access

Partial access is given to the list elements. Set the list filter. Excluded records will be unavailable

Function: department.rights.hardfilter

Partial access is given to the list elements. Set the list filter. Excluded records will be unavailable

Access level: admin

Set filter.

department.rights.filter

Resume

Function: department.rights.resume

Resume

Access level: admin

Suspend

Function: department.rights.suspend

Suspend

Access level: admin

Move the selected department one line up

Function: department.up

Move the selected department one line up

Access level: admin

Delete

Function: department.delete

Delete

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of department function.

Result: successful operation or error message

Move the selected department one line down

Function: department.down

Move the selected department one line down

Access level: admin

Edit properties of the selected department

Function: department.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of department function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of department function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • name — Name. Enter the name for the department
  • working_plan — Business hours. Enter business hours. If not specified, the department works 24x7
  • support_department — . (Optional parameter. To enable the option click "on".) Clients can select this department when submitting a new support ticket
  • language — Task localization . Select localization that will be used for generating messages for members of this department
  • project — Available to clients of the selected provider. Clients of the selected provider can choose this department when submitting a trouble ticket
  • head — Head of department. Head of the technical support department
  • realname — Ticket category description. This name will be shown to clients when submitting a new ticket
  • orderpriority — Sort. Department priority in the ticket creation form
  • support_require — . (Optional parameter. To enable the option click "on".) This option enables automatic ticket charging from clients during sending the ticket to other department. If there are no tickets left and it's impossible to purchase them, department will not be shown in the list

Set filter.

department.filter