Function: abuse_task

Result: the list of elements

Abuse list

Access level: admin

  • id — Id
  • ticket — Request
  • subject — Subject
  • opendate — Creation date
  • deadline — Deadline
  • account — Client
  • author — initiator
  • score — Number of scores
  • status — Status
  • action — Function

Close abuse

Function: abuse_task.finish

Close abuse

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of abuse_task function.

Result: successful operation or error message

Drill down to User panel

Function: abuse_task.su

Drill down to User panel

Access level: admin

Set a filter by the selected client

Function: abuse_task.setfilter

Set a filter by the selected client

Access level: admin

Abuse

Function: abuse_task.edit

Access level: admin

The function is simultaneously used to view object's parameters, to change an object, and create new one.

View object's parameters:

  • Parameters:
    • elid — unique identifier (id element of abuse_task function)
  • Result: object parameters list

Create an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • additional query parameters ...
  • Result: successful operation or error message

Change an object:

  • Parameters:
    • sok — the parameter must not be empty, generally "ok".
    • elid — unique identifier (id element of abuse_task function)
    • additional query parameters ...
  • Result: successful operation or error message

The list object's parameters or additional query parameters (see above):

  • subject — Subject. Subject
  • account — Client . This abuse issue is associated with the selected client
  • score — Number of scores . Number of abuse scores
  • action — Action. Select the action that should be taken if there is no response from client
  • abuse_item — Service. Select a service related to this abuse. This service will be selected for a new ticket
  • user_responsible — Department. The ticket will be assigned to this department
  • user_deadline_responsible — Department. Select a department to redirect a ticket if a client doesn't send any response
  • deadline_date — Correction date. The issue must be resolved by this date
  • deadline_time — Correction time. The issue should be resolved by this time
  • message — Message. Email that will be sent to the client. This email will be the first in the tickets
  • score_note — Comment. Enter additional information

Set filter.

abuse_task.filter

Delete

Function: abuse_task.delete

Delete

Access level: admin

Parameters:

  • elid — one or more object's unique identifiers comma-delimited with space ", ". The unique identifiers is the id element of abuse_task function.

Result: successful operation or error message